Privacy Policy

01 Information We Collect

We collect information you provide directly when you make a reservation, contact us, subscribe to our newsletter, or use our website. This may include:

• Full name, email address, phone number and postal address
• Passport or government-issued ID details (required for hotel check-in under Indian law)
• Payment information (processed securely via third-party payment providers — we do not store card numbers)
• Stay preferences, dietary requirements, and special requests
• Feedback, reviews, and correspondence with our team

We also collect certain information automatically when you use our website, including your IP address, browser type, pages visited, and referring website.

02 How We Use Your Information

We use your personal information to:

• Process and manage your reservations
• Communicate with you about your booking, offers, or enquiries
• Personalise your stay and improve our services
• Send marketing communications (only with your consent)
• Comply with legal obligations, including those under the Foreigners Act and Income Tax Act
• Prevent fraud and ensure the security of our systems

We will never sell your personal data to third parties for their own marketing purposes.

03 Sharing of Information

We may share your information with:

• Our hotels and staff — to fulfil your reservation
• Payment processors — to process transactions securely
• Government authorities — as required by law (e.g., FRRO reporting for international guests)
• Service providers — such as email platforms, analytics tools, and IT support, bound by confidentiality agreements

We do not share your data with any third parties for advertising or marketing without your explicit consent.

04 Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy for full details on what cookies we use and how to manage them.

05 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Guest stay records are retained for a minimum of 3 years as required under Indian hospitality regulations.

06 Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at privacy@avikahotels.com.

07 Security

We use industry-standard security measures including SSL encryption, secure servers, and restricted access controls to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

08 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:

Avika Hotels & Resorts Pvt. Ltd.
Connaught Place, New Delhi – 110 001, India
Email: privacy@avikahotels.com
Phone: +91 98765 43210